FAQ’s
Ordering
Q: Do I need to be affiliated with a research institution to order?
A: Yes. VitaMondo sells exclusively for research purposes. First-time customers must provide institutional affiliation (university, laboratory, or corporate research entity) before orders are processed.
A: Yes. VitaMondo sells exclusively for research purposes. First-time customers must provide institutional affiliation (university, laboratory, or corporate research entity) before orders are processed.
Q: What is the minimum order quantity?
A: Our standard vial quantities are listed on each product page. We do not sell partial vials or custom quantities below the listed specifications.
A: Our standard vial quantities are listed on each product page. We do not sell partial vials or custom quantities below the listed specifications.
Q: Can I get a discount for bulk orders?
A: Yes. We offer tiered pricing for bulk institutional orders. Contact with your requirements for a custom quote.
A: Yes. We offer tiered pricing for bulk institutional orders. Contact with your requirements for a custom quote.
Products
Q: What does “lyophilized” mean?
A: Lyophilization (freeze-drying) removes water from the peptide solution, leaving a stable powder. This extends shelf life and allows the peptide to be reconstituted with bacteriostatic water when ready for research use.
A: Lyophilization (freeze-drying) removes water from the peptide solution, leaving a stable powder. This extends shelf life and allows the peptide to be reconstituted with bacteriostatic water when ready for research use.
Q: How do I store peptides?
A: Lyophilized peptides should be stored at -20°C for long-term stability. Once reconstituted, store at 2-8°C and use within 14-30 days depending on the specific peptide.
A: Lyophilized peptides should be stored at -20°C for long-term stability. Once reconstituted, store at 2-8°C and use within 14-30 days depending on the specific peptide.
Q: What is a Certificate of Analysis (COA)?
A: A COA is a document that verifies the purity and identity of a specific batch. It includes HPLC chromatograms, mass spectrometry data, and purity percentages.
A: A COA is a document that verifies the purity and identity of a specific batch. It includes HPLC chromatograms, mass spectrometry data, and purity percentages.
Q: Can you synthesize custom peptides not in your catalog?
A: Yes, we offer custom synthesis services for research quantities. Contact us with your sequence and purity requirements for a quote.
A: Yes, we offer custom synthesis services for research quantities. Contact us with your sequence and purity requirements for a quote.
Shipping
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. However, customers are responsible for ensuring that importation of research peptides is permitted in their jurisdiction.
A: Yes, we ship to most countries worldwide. However, customers are responsible for ensuring that importation of research peptides is permitted in their jurisdiction.
Q: How are peptides shipped to maintain stability?
A: All orders include insulated packaging. For warm climates or summer months, we include gel ice packs. Express shipping is recommended for temperature-sensitive orders.
A: All orders include insulated packaging. For warm climates or summer months, we include gel ice packs. Express shipping is recommended for temperature-sensitive orders.
Q: What does the packaging look like?
A: All orders ship in plain, unmarked packaging with no product descriptions visible externally.
A: All orders ship in plain, unmarked packaging with no product descriptions visible externally.
Payment
Q: What payment methods do you accept?
A: PayPal, all major credit/debit cards via Stripe, and bank transfers for qualifying orders.
A: PayPal, all major credit/debit cards via Stripe, and bank transfers for qualifying orders.
Q: Is my payment information secure?
A: Yes. We use SSL encryption and PCI DSS compliant processors (PayPal and Stripe). We never store complete credit card numbers.
A: Yes. We use SSL encryption and PCI DSS compliant processors (PayPal and Stripe). We never store complete credit card numbers.
Q: Why was my payment declined?
A: Common reasons include: incorrect billing address, bank security block on international transactions, or insufficient funds. Contact your bank or try an alternative payment method.
A: Common reasons include: incorrect billing address, bank security block on international transactions, or insufficient funds. Contact your bank or try an alternative payment method.
Legal & Safety
Q: Are these products legal?
A: Our products are sold as research chemicals for laboratory use only. Legal status varies by country and intended use. It is your responsibility to comply with all applicable laws in your jurisdiction.
A: Our products are sold as research chemicals for laboratory use only. Legal status varies by country and intended use. It is your responsibility to comply with all applicable laws in your jurisdiction.
Q: Can these products be used for human consumption?
A: Absolutely not. All VitaMondo products are strictly for research purposes. They are not FDA approved, not for human consumption, and not for veterinary use.
A: Absolutely not. All VitaMondo products are strictly for research purposes. They are not FDA approved, not for human consumption, and not for veterinary use.
Q: What happens if customs seizes my order?
A: Customers are responsible for understanding their country’s import regulations. We cannot refund orders seized by customs. We recommend verifying legality before ordering.